Report shows need for efficient, seamless system integration
AVON, Conn.,Dec. 13, 2022/PRNewswire/ -- Voluntary carriers must be able to seamlessly integrate multiple administration systems with multiple vendors to meet customer needs and succeed in the market, according to Eastbridge's new行政实践的意志ary CarriersSpotlight™ Report.
The report shows the majority of carriers use separate but integrated systems for their administrative functions. Only a handful of those surveyed for the report use a single system to manage all administrative functions.
The行政实践的意志ary CarriersSpotlight™ Report uses survey data from 35 voluntary carriers to compare detailed information on key carrier administrative practices such as administration structure and capabilities, policy issue, service standards and capabilities, and voluntary administration current and future trends.
"Strong enrollment capabilities and products are necessary, but they're not enough to compete long-term in today's voluntary marketplace," saidGinger Bates, Eastbridge director of research. "Back-end administration — the quality and reliability of policy issue, billing, and service support processes in particular — is equally important."
Other key findings in the report include:
- Call centers remain important despite the increase in self-service capabilities. Customers expect the convenience and efficiency of self-service options, but they also want the ability to have personal interaction.
- A majority of carriers surveyed outsource some of their billing or administrative functions, and some outsource all those functions for their voluntary business.
Information about purchasing the行政实践的意志ary CarriersSpotlight™ Report is available onEastbridge's website. Those interested canemail[email protected]or call (860) 676-9633.
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving companies focused on the voluntary/worksite benefits market inthe United Statesand Canada. Follow Eastbridge on LinkedIn athttps://www.linkedin.com/company/eastbridge-consulting-group.
CONTACT: |
Ginger Bates |
SOURCE Eastbridge Consulting Group
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